At City88, enjoyable entertainment starts with responsibility. We believe every member deserves a healthy, controlled, and stress-free playing experience. This page outlines our commitment, the self-protection tools available, and the steps you can take to ensure gambling remains purely entertainment — not a burden.
Member Protection
Every member is protected by a comprehensive responsible gaming policy from the very first day of registration.
Control in Your Hands
Self-control tools are available directly in your account — deposit limits, loss limits, play breaks, and self-exclusion.
Unconditional Support
The city88 support team is ready to assist members who need guidance or help regarding their playing habits.
Tools Self-Control City88
Six built-in protection features on the City88 platform that you can activate at any time through your account.
Set daily, weekly, or monthly deposit limits directly from your account. Once a limit is in place, the city88 system will automatically block any deposit that exceeds your chosen amount — giving you full control over your gaming spending.
The loss limit allows you to set the maximum amount you are willing to lose within a given period. This is one of the most effective tools to ensure you do not unknowingly overspend while playing on the City88 platform.
You can set a maximum duration for each play session. When the time limit is reached, the system will notify you and automatically log you out if desired, helping you manage the time you spend on the City88 platform.
If you feel you need a short break, the Cool-Off feature allows you to suspend your account for a brief period ranging from 24 hours to 30 days. During this time, you will be unable to log in or place any wagers.
For those who need a longer break, the Self-Exclusion feature allows you to close access to your city88 account for six months, one year, or permanently. Requests are processed immediately and cannot be reversed before the period expires.
You can opt out of receiving any promotional offers, bonuses, or marketing communications from City88. This feature helps reduce triggers that may encourage uncontrolled playing habits.
Table of Contents
City88 is an online casino platform built on the core principle that entertainment should remain enjoyable and fully in the user's control. We don't just provide exciting games — we also ensure every member has access to the tools, information, and support needed to play responsibly.
Responsible gaming is not merely a slogan at city88. It is part of our platform's DNA, embedded in every layer of our operations — from the account registration process to the way we design the user experience. We want every member — whether newly registered or a long-time player — to feel safe, informed, and free to make the best choices for themselves.
Playing on City88 should be an enjoyable and entertaining experience, not a source of stress, debt, or personal problems. If at any point your playing activity begins to affect your daily life, relationships, or finances, that is a signal to take immediate action — and City88 is ready to help you through that process.
Gambling becomes a problem when it is no longer within an individual's control and begins to negatively impact their life. This is different from playing casually or occasionally for entertainment. Problem gambling — sometimes referred to as compulsive gambling or gambling addiction — is a condition in which a person feels compelled to keep gambling despite the harmful consequences it brings.
It is important to understand that problem gambling is not a sign of personal weakness or a simple lack of discipline. It is a behavioural health issue that can affect anyone, regardless of background, education, or social status. Risk factors include life stress, loneliness, pre-existing financial difficulties, and early exposure to gambling.
Healthy gambling has the following characteristics:
If you notice that your gambling is beginning to deviate from the healthy characteristics above, it is important to reassess your playing habits and make use of the self-control tools provided by city88.
Identifying early warning signs is the single most important first step. The following indicators suggest that your gambling activity may require immediate attention:
Chasing Losses
Continuing to play or increasing your bets in an attempt to recover money you have already lost.
Lying to Loved Ones
Concealing gambling activity or the amount of money spent from family and friends.
Borrowing Money to Gamble
Using personal loans, credit cards, or borrowing from others solely to fund gambling.
Neglecting Responsibilities
Work, studies, or family responsibilities begin to be neglected as time and focus become consumed by gambling.
Unable to Stop
Multiple attempts to reduce or stop gambling have failed, despite a genuine intention to do so.
Emotional Distress
Feeling anxious, irritable, or distressed when not gambling, or using gambling as an escape from problems.
Escalating Bets
Needing to bet with increasingly larger amounts to achieve the same level of excitement as before.
Persistent Financial Difficulties
Struggling to pay bills, rent, or basic necessities because money has been spent on gambling.
All city88 self-control tools are accessible directly through your account settings section after logging in. The activation process is straightforward and takes effect immediately. Below is a step-by-step guide:
Click the Login button at the top of the city88 platform and enter your account credentials to access your personal dashboard.
Find the profile icon or settings menu in the top right corner of the platform. Click on "Settings" or "My Account" to open the account management page.
In the settings menu, look for a dedicated section labelled "Responsible Gaming" or "Self-Control" to view all available tools.
Select the type of control you wish to activate — deposit limit, loss limit, session limit, cool-off, or self-exclusion — and set your desired parameters.
Review your settings and click "Save" or "Activate" to confirm your chosen limits. The settings will take effect immediately upon confirmation.
If you experience any difficulty using the self-control tools or require immediate assistance, contact the city88 support team via Live Chat, available 24/7.
City88 strictly prohibits any individual under the age of 18 from registering, accessing, or using this platform in any capacity. We enforce strict age verification during the registration and KYC process to ensure compliance with this age requirement.
To parents and guardians: if you share a device with children or teenagers at home, we strongly recommend the following measures to prevent unauthorised access:
If you suspect that someone under the age of 18 has accessed or registered an account on city88, please contact our support team immediately. We will investigate and take appropriate action, including closing the account without delay.
Playing responsibly means setting your own rules before you start and sticking to them firmly. Here are practical guidelines you can follow every time you play on City88:
Remember — wins are an exciting bonus, not a guarantee. The City88 platform uses a certified Random Number Generator (RNG) to ensure every game outcome is random and fair, meaning no strategy can guarantee sustained winnings over the long term.
If you or someone you care about is struggling with a gambling problem, it is important to seek help as soon as possible. Asking for help is a sign of courage, not weakness. City88 fully supports every member who takes this brave step.
You can contact the City88 support team for guidance on self-control tools, self-exclusion procedures, or any concerns about your play via Live Chat on the platform — available 24 hours a day, 7 days a week.
In addition to city88 support, there are also independent organisations that provide professional and confidential assistance to individuals experiencing problem gambling in Malaysia. We encourage you to seek additional support if needed, as recovery from problem gambling often requires help from multiple sources.
The City88 Way Protecting You
Multi-layered protection built into every aspect of the city88 platform to ensure a safe gaming experience.
City88 sends automatic notifications when you are approaching your set deposit or loss limits, providing early warnings before the limits are reached.
Review a complete record of your gaming activity, deposits, and withdrawals at any time through the account history section to evaluate your playing patterns.
A rigorous identity verification process ensures that only individuals aged 18 and above with valid identification can open and use a city88 account.
The platform automatically displays your current session duration while you play, helping you stay aware of the time spent and make informed decisions about taking a break.
City88 encourages members to conduct regular self-assessments using the self-evaluation questionnaire available in the Responsible Gaming section of your account.
City88's trained support team is available to assist you with any responsible gaming concerns at any time via the in-platform Live Chat.
Questions FAQ
Answers to the most frequently asked questions about responsible gaming at City88.
Have more questions? Contact the city88 support team via Live Chat for immediate assistance.